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ESB expressBanking - FAQs
Q: What is ESB expressBanking?
A: ESB
expressBanking is a dynamic financial management tool that allows you
to transform your personal computer into your own ESB Bank branch
office.
Q: How does ESB
expressBanking give me greater control over my personal finances?
A: ESB expressBanking is designed to both
summarize account information and perform account transactions. You
can view a list of your ESB Bank accounts, view detailed account
information, and perform transactions between accounts. ESB
expressBanking enables you to export transactions to Personal
Financial Management (PFM) application such as Microsoft Money or
Intuit's Quicken.
Q: Is there a fee for
using ESB expressBanking?
A: No. ESB
expressBanking is a free financial service provided by ESB Bank.
Q: What hours of the day is ESB
expressBanking available?
A: ESB expressBanking is available
24 hours a day, 7 days a week.
Q: What do I need to sign-up for ESB
expressBanking?
A: An IBM-compatible personal computer with
Internet access, an e-mail address, and an ESB Bank account are
required for enrolling in the ESB expressBanking program. For your
Internet browser, you will need either Microsoft’s Internet Explorer
(version 5.5 or greater) or Netscape’s Navigator (version 6.0 or
greater).
Q: What is a browser?
A: A browser is computer software that
enables you to visit and view web sites. Internet Explorer (version
5.5 or greater) and Navigator (version 6.0 or greater) are the only
browsers compatible with ESB expressBanking.
Q: Do I need to enroll each of my accounts
individually?
A: No. After you enroll yourself using an
account in which you are listed as a primary account holder, all
accounts listing you as a primary account holder will be accessible
via ESB expressBanking.
Q: Is ESB expressBanking secure?
A: Yes. ESB Bank understands that security
and privacy are extremely important when it comes to your financial
matters. 128-bit encryption and a unique Access ID/Password
combination ensures only authorized access to your accounts via ESB
expressBanking.
Q: What is encryption?
A: Encryption is the process of converting
data into a format that cannot be read by an unauthorized user.
Encryption helps ensure that only you, as the authorized user, have
access to your accounts via ESB expressBanking.
Q: What precautions should I take to make
sure my information remains secure?
A: There are several steps you can take to
make sure your information remains secure:
• Keep your Access ID and password confidential.
• Never pick a password that could be easily guessed.
• Change your password on a regular basis.
• Never leave your computer while ESB expressBanking is active.
• Always make sure you completely and properly exit the ESB
expressBanking system.
Q: What do I do if I have additional
questions or need assistance with ESB expressBanking?
A: If you have additional questions or
require assistance with ESB expressBanking please
contact us.
Enroll in ESB expressBanking and start enjoying the freedom of 24x7
banking today.
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