You are about to transform your personal computer into a branch
office of our bank. If you are comfortable using your Internet
browser, you will be comfortable with this personal banking product.
It is a dynamic tool for financial management.
Security is extremely important when it comes to your financial
matters. Complete privacy, controlled through 128-bit
encryption and pass codes, ensures only authorized access to your
accounts.
All transactions are run during Central Time and all time references
included in this help file are according to Central Time.
A personal computer with Internet access, an email address, and a
bank account is required to get started. For your Internet
browser, you will need either Internet Explorer 5.5 (or greater)
from Microsoft Corporation or Netscape’s Navigator 6.0 (or greater).
ESB expressBanking’s preferred browser is Internet Explorer.
Upgrading your browser is required, regardless of who your provider
is. Keeping current with the latest version of your Internet
browser will help ensure secure transactions and prevent the error
message “Your certificate has expired” from occurring.
ESB expressBanking is not certified for MAC users, only IBM
compatible computers are certified for using ESB expressBanking.
For best viewing results, set your screen resolution to 800 x 600
pixels.
Internet Banking Terms and Conditions Agreement
This Agreement describes your rights and obligations as a user of
the On-line Banking Service or the Bill Payment Service ("Service"
or "Services"). It also describes the rights and obligations of ESB
Bank. Please read this Agreement carefully. As an authorized account
holder you must abide by the terms and conditions of this agreement,
and those provided to you at account opening, in order to use this
Service.
CUSTOMER DISCLOSURE AND AGREEMENT TO RECEIVE ELECTRONIC
COMMUNICATIONS
By selecting the "I Accept" button below, you are (1) acknowledging
your receipt of the information listed below, (2) agreeing that any
contract you enter into with ESB Bank for the provision of certain
On-line Banking Services, may be in electronic form, and (3)
agreeing that certain information that may be delivered in
connection with the Services may also be in electronic form.
You are also acknowledging receipt of the following information and
agree that:
| ESB Bank |
| Attention: expressBanking |
| 600 Lawrence Ave |
| Ellwood City, PA 16117 |
* You are able to access information that is provided in the same
manner as the information and the Services via the Internet.
DEFINITIONS
The following definitions apply in this Agreement.
"On-line Banking" is the Internet-based service providing access to
your account(s) under the terms set forth in this Internet Banking
Terms and Conditions Agreement.
"On-line Account" is an ESB Bank account from which you will be
conducting transactions using a Service.
"Bill Payment" is the Internet-based service providing payments to
ESB Bank or to third parties from your designated ESB Bank
account(s).
"Bill Pay Account" is the transaction account from which you are
initiating a Bill Payment.
"Business Day" refers to Monday through Friday, excluding holidays
as determined by ESB Bank. All On-line transaction requests received
after 7:00 p.m. EST, or on a non-Business Day, will be processed
immediately, but will not appear in the online history until the
following Business Day.
"Password" is a series of numbers and/or letters that you select
after the initial sign-on that establishes your connection to the
Service.
"Payment Initiation Date" is the date you enter into On-line Banking
when setting up a bill payment.
"Time of day" references are to Eastern Standard Time.
"We", "us", "our" or "ESB Bank" refer to ESB Bank, which offers the
Services provided under this Agreement and holds the accounts
accessed by the Services.
ACCESS TO SERVICES
ESB Bank will provide on-line instructions describing how to use the
On-line Banking Service or Bill Payment Service. To gain access to
this Service you will need your Access ID and your pass codes.
HOURS OF OPERATION
The Services are generally available 24 hours-a-day, 7 days a week,
except during special maintenance and upgrade periods, which
routinely are scheduled between 12:00 a.m. and 5:00 a.m. Monday
mornings.
USE OF YOUR SECURITY PASS CODES
The safety of our customers' accounts and account information is of
paramount importance to ESB Bank. We go to great lengths to protect
confidentiality and the security of your account, and urge you to do
the same. You agree not to allow anyone to gain access to the
Services or to let anyone know your pass codes used with the
Services. You agree to assume responsibility for all transactions
initiated through the Services with your ESB Bank User-ID, up to the
limits allowed by applicable law. While ESB Bank continues to
provide our customers with the level of on-line security we believe
necessary and appropriate, customers who share their User-IDs and
pass codes are giving up the full benefit of our security measures
and legal protections to which they may be entitled.
No ESB Bank
representative will ever call and ask for your Access ID or User
Pass Codes.
IF YOUR PASS CODES HAVE BEEN LOST OR STOLEN
If your pass codes have been lost or stolen, call ESB Bank
immediately at 1-888-479-BANK, between 8:30-4:30 Monday-Friday.
Telephoning ESB Bank is the best way of minimizing your losses. You
may also restore the security of your Service by immediately
changing your pass codes. If you believe your pass codes have been
lost or stolen and you notify us within two Business Days after you
learn of the loss or theft, you can lose no more than $50.00 if
someone uses your pass codes to conduct unauthorized electronic
funds transfers without your permission. If you do NOT notify us
within two Business Days after you learn of the loss or theft of
your pass codes, and we can prove we could have stopped someone from
using your pass codes to conduct unauthorized electronic funds
transfers without your permission if you had told us, you could lose
as much as $500.00.
BANKING TRANSACTIONS WITH ON-LINE BANKING
In addition to viewing account information, you may use On-line
Banking to conduct the following transactions:
* Transfer funds among your linked checking, savings, money market,
loan and line of credit accounts.
NOTE: Because regulations require ESB Bank to limit pre-authorized
transfers (including On-line Banking transfers), the following
limitations apply:
* Statement Savings Account-- You can make no more than six (6)
transfers per statement period by pre-authorized or automatic
transfer, or by telephone or On-line Banking.
* Money Market Savings Account-- You can make no more than six (6)
transfers per statement period by pre-authorized or automatic
transfer or by telephone or On-line Banking, and no more than three
(3) of these may be by check, draft or debit card.
* Initiate bill payments.
New services may be introduced for On-line Banking from time to
time. ESB Bank will notify you of the existence of these new
services. By using these services when they become available, you
agree to be bound by the rules that will be made available to you
concerning these services.
BILL PAYMENT SERVICE
The Bill Payment Service permits you to use your Internet-enabled
device to direct payments from your designated on-line Bill Pay
Account to third parties you wish to pay and who accepts Bill
Payment Services.
Through the Bill Payment Service, you can pay bills from your Bill
Pay Account to:
* Business Payees-- any business, merchant, or professional that
generates a bill or invoice for products or services provided to you
on your behalf and that has an address we can verify.
* Individual Payees-- payments made to individuals, family, or
friends for non-business purposes.
You may set up the following types of bill payments:
* Single Payments-- a payment to be made to a payee one time.
* Recurring Payments-- payments of fixed amounts to a single payee
at recurring intervals (e.g., weekly, bi-weekly, monthly,
bi-monthly, quarterly, annually or semi-annually).
All payments you make will be deducted from the account that you
designate as your Bill Pay Account on the Payment Initiation Date.
Any payments you wish to make through this Service must be payable
in U.S. dollars to a payee located in the continental United States.
We reserve the right to restrict or limit the number of transactions
processed through this Service from time to time. Further, we
reserve the right to check your credit history at enrollment and
obtain follow up credit history reports at a later date.
You should not use the Bill Payment Service to make payments to
settle securities purchases, payments to interest bearing accounts,
tax payments, or court ordered payments (e.g., alimony or child
support payments). Payments, additional fees, fines, penalties or
other losses associated with payments to these payees that are
delayed or improperly addressed or credited are your sole
responsibility.
Funds must be available in your Bill Pay Account, including
overdraft lines of credit, on the scheduled Payment Initiation Date.
If the Payment Initiation Date falls on a non-Business Day (i.e.,
Saturday, Sunday or holiday), funds must be available in your Bill
Pay Account the following Business Day (i.e., Monday). After funds
are withdrawn from your Bill Pay Account to make a payment, we may
make the payment either by transferring funds electronically to the
payee or by mailing the payee a check.
If your Bill Pay Account does not have sufficient available funds to
make a payment as of the Payment Initiation Date, the payment will
be canceled and no further attempt will be made by ESB Bank to make
the transfer or payment. ESB Bank will attempt to notify you by
e-mail or U.S. Postal Mail, but ESB Bank shall have no obligation or
liability if it does not complete a transfer or payment because
there are insufficient available funds in your account to process a
transaction. In all cases, you are responsible for either making
alternate arrangements for the payment or rescheduling the payment
through the Bill Payment Service. In the case of recurring payments,
only the payment currently scheduled will be canceled. Recurring
payments scheduled for future dates will not be affected. In the
event you have sufficient funds to make some, but not all, of the
bill payments scheduled for a particular payment date, ESB Bank may
use such method as ESB Bank, in its sole discretion, may elect in
determining which payments to complete.
You must schedule the Payment Initiation Date at least four (4)
Business Days before any Payment Due Date (that is, the due date
shown on your invoice or provided in your agreement with the payee,
not taking into account any applicable grace period). If you do not,
you will be fully responsible for all late fees, finance charges or
other action taken by the payee. If the actual due date falls on a
non-Business Day, you must select a scheduled payment date that is
at least one (1) Business Day prior.
If the session during which you schedule a payment or transfer ends
by 7:00 p.m. EST, ESB Bank will be considered to have received it on
that day. Otherwise, it will be considered received the following
Business Day. For all entries made using the service, the time
recorded by the On-line Banking service controls.
You may cancel or change a scheduled payment by using the payment
screens in the Bill Payment Service. Payments must be changed or
canceled using the Bill Payment Service prior to 7:00 p.m. EST on
the Business Day the transaction will be initiated. If you ask us to
cancel a payment after it is issued and we agree to do so, we will
charge you a stop payment fee to stop the bill payment. Stop payment
orders, whether oral, written, or electronic, will be in effect for
a period of six months. If requested by ESB Bank, you will confirm
any stop payment order in writing within 14 days. After six months,
any stop payment will terminate and must be renewed to continue in
effect. ESB Bank may pay any item that is presented following the
lapse of any stop payment order.
BILL PAYMENT GUARANTEE
ESB Bank reserves the right to refuse any transaction if the Bank
believes such refusal is necessary for security reasons, without any
liability for damages or fees. However, if we do not properly
complete a transfer to or from your account on time or in the
correct amount according to our agreement with you, we will
reimburse you for any late payment fees or penalties you are charged
up to a maximum of $50.00 per scheduled payment. In order for you to
be eligible for reimbursement, you must meet each of the following
conditions:
* You must properly schedule the payment to be initiated on a date
at least four (4) Business Days prior to the bill's actual due date.
This means that you must initiate a Single Payment before 7:00 p.m.
Eastern Standard Time on a Business Day at least four (4) days prior
to the bill's actual due date. For recurring payments, this means
that you must allow additional time for months in which weekends or
holidays reduce the number of Business Days between the recurring
Payment Initiation Date and the bill's actual due date.
* You must provide us with the correct Payee name, address, phone
number and account information, and with the correct payment amount.
* On the Payment Initiation Date your checking account must contain
sufficient available funds, including overdraft lines of credit, to
complete the payment.
* The late payment fee or penalty, or the method of its calculation,
must be published by the payee prior to the bill's actual due date.
* The Service will not process any payments less than $1.00 or
greater than $99,999.99
* You can schedule a Payment Due Date up to a year in advance.
STATEMENTS
You will continue to receive your regular account statement either
monthly or quarterly, depending on the type of account.
IF YOUR STATEMENT SHOWS TRANSFERS THAT YOU DID NOT MAKE
If your statement shows transfers that you did not make, notify ESB
Bank immediately at 1-888-479-BANK, address an e-mail to
customer@esbbank.com or
write a letter and send it to:
ESB Bank
Attention: expressBanking
600 Lawrence Ave.
Ellwood City, PA 16117
If you do not notify ESB Bank within sixty (60) days after the
statement was mailed to you, you may not recover any money lost
after the sixty (60) days which would not have been lost if ESB Bank
had been notified in time.
ERRORS AND QUESTIONS
In case of errors or questions regarding an On-line Banking or Bill
Payment transaction, you may call ESB Bank at 1-888-479-BANK,
address an e-mail to
customer@esbbank.com or write a letter and send it to:
ESB Bank
Attention: expressBanking
600 Lawrence Ave.
Ellwood City, PA 16117
We must hear from you at the specified telephone number or address
no later than sixty (60) calendar days after we sent you the first
statement on which the problem or error appeared. We will need:
* Your name and account number.
* A description of the error or the transfer in question, and an
explanation concerning why you believe it is an error or need more
information.
* The dollar amount of the suspected error.
* The date on which it occurred.
If the report is made orally, we may require that you send the
complaint or question in writing within ten (10) Business Days from
your initial contact. We will notify you with the results of the
investigation within ten (10) Business Days after you contact us and
will correct any error promptly. If more time is needed, however, we
may, at our sole discretion, take up to forty-five (45) calendar
days to investigate a complaint or question. If this occurs, we will
credit your account within ten (10) Business Days for the amount you
think is in error. This will allow you to use the money during the
time it takes us to complete our investigation. If your complaint or
question is not received in writing within ten (10) Business Days
from your original contact, we may not credit your account until the
investigation is completed.
If your notice of error concerns a transaction that occurred during
the first 30 days after the first deposit to the account was made,
the applicable time periods are 20 Business Days in place of 10
Business Days and 90 calendar days in place of 45 calendar days.
If we determined that no error occurred, we will send you a written
notice within three (3) Business Days. You may request copies of the
documents that were used in the investigation.
You agree that ESB Bank may respond to you by e-mail with regard to
any claim of unauthorized electronic fund transfer related to the
Service. Any such electronic mail sent to you by ESB Bank shall be
considered received within three (3) Business Days of the date sent
by ESB Bank, regardless of whether or not you sign on to the Service
within that time frame.
LIMIT OF ESB BANK'S RESPONSIBILITY
ESB Bank agrees to make reasonable efforts to ensure full
performance of On-line Banking. ESB Bank will be responsible for
acting only on those instructions sent through On-line Banking which
are actually received, and cannot assume responsibility for
circumstances over which the bank has no direct control. This
includes but not limited to, the failure or malfunctions in
communication facilities, which may affect the accuracy or
timeliness of messages you send. ESB Bank is not responsible for any
losses should you give incorrect instructions, or if your payment
instructions are not given sufficiently in advance to allow for
timely payment or delays in mail service.
Any information you receive from ESB Bank is believed to be
reliable. However, it can only be provided on a best-efforts basis
for your convenience and is not guaranteed. ESB Bank is not liable
for any deficiencies in the accuracy, completeness, availability, or
timeliness of such information, or for any investment or other
decision made using this information.
ESB Bank is not responsible for any fees incurred for Internet
access, or for any computer virus or related problems that may be
attributable to services provided by any Internet access service
provider.
You are responsible for obtaining, installing, maintaining, and
operating all computer hardware and software necessary for
performing On-line Banking. ESB Bank will not be responsible for any
errors or failures from the malfunction or failure of your hardware
or software.
The limit of ESB Bank's liability shall be as expressly set forth
herein. Under no circumstances will ESB Bank be liable in contract,
tort, or otherwise for any special, incidental, or consequential
damages, whether or not foreseeable. By consenting to use the
Services, you agree to waive any and all right to any of the
aforesaid, and you acknowledge that the limit of your remedy is as
otherwise expressly set forth herein.
ESB BANK 'S RESPONSIBILITY
ESB Bank will be responsible for your actual losses if they were
directly caused by our failure to:
There may be other exceptions stated in this agreement and in other
agreements with you. In no event shall we be liable for damages in
excess of your actual loss due to our failure to complete a
transfer, and we will not be liable for any incidental or
consequential damages.
If any of the circumstances listed above shall occur, we shall
assist you with reasonable efforts in taking appropriate corrective
action to reprocess the transactions that may not have been
completed or to correct incorrect transactions that have been
processed.
ELECTRONIC MAIL (EMAIL)
If you send ESB Bank an electronic mail message through the Service,
ESB Bank will be deemed to have received it on the following
Business Day. Emails will be answered within a reasonable timeframe.
You should not rely on electronic mail if you need to communicate
with ESB Bank immediately (e.g., if you need to report an
unauthorized transaction from one of your accounts, or if you need
to stop a payment that is scheduled to occur).
You agree that ESB Bank may respond to you by electronic mail with
regard to any matter related to the Service, including responding to
any claim of unauthorized electronic funds transfer that you make.
Any such electronic mail sent to you by ESB Bank shall be considered
received within three (3) days of the date sent by ESB Bank,
regardless of whether or not you sign on to the Service within that
time frame.
OTHER AGREEMENTS
In addition to this Agreement, you and ESB Bank agree to be bound by
and comply with the requirements of the agreements applicable to
each of your On-line Accounts. Your use of the On-line Banking
service or the Bill Payment Service is your acknowledgment that you
have received these agreements and intend to be bound by them. You
should review other disclosures received by you when you open your
accounts at ESB Bank, including the charges that may be imposed for
electronic funds transfers or the right to make transfers listed in
the fee schedules accompanying those disclosures. We will
automatically deduct any fees related to this Service from your Bill
Pay Account each month. All terms and conditions of the disclosures
provided to you at account opening, including but not limited to,
the Truth in Savings, Regulation E Disclosure, Depositor's Agreement
and Terms and Conditions apply to this Service.
MODIFICATIONS TO THIS AGREEMENT
ESB Bank may modify the terms and conditions applicable to either
Service from time to time upon mailing or delivering a notice of the
modifications to you at the address shown on our account records,
and the revised terms and conditions shall be effective at the
earliest date allowed by applicable law. We may send any notice to
you via electronic mail and you will have been deemed to have
received it three (3) days after it is sent. We reserve the right to
terminate this Agreement and your use of the Services in whole or in
part at any time without prior notice.
DISCLOSURE OF INFORMATION TO THIRD PARTIES/ PRIVACY POLICY
A copy of ESB Bank's Consumer Privacy Statement is available upon
request at any of our branches, or can be mailed to you upon request
by calling ESB Bank at 1-888-479-BANK, or writing a letter and
sending it to:
ESB Bank
Attention: expressBanking
600 Lawrence Ave.
Ellwood City, PA 16117
You can also access our Policy online by clicking on the Privacy
Policy icon on the ESB Bank Website.
INACTIVITY / TERMINATION
You are responsible for complying with all the terms of this
Agreement and with the terms of the agreement governing the deposit
accounts which you access using electronic banking services. We can
terminate your On-line Banking privileges (including the Bill
Payment Service) under this Agreement without notice to you for any
reason; or if you do not pay any fee required by this Agreement when
due, if you do not comply with the Agreement governing your deposit
or loan accounts, or your accounts are not maintained in good
standing. We will promptly notify you if we terminate this Agreement
or your use of the services for any other reason.
If you are not paying a monthly service charge for the Service, we
may convert your account to inactive status if you do not sign on to
the Service or have any transaction scheduled through the Service
during any consecutive 180 day period. If your account is considered
inactive, you must contact us to have the Service activated before
you will be able to schedule any transaction through the Service.
To cancel the On-line Banking and/or Bill Payment Service, you must
notify ESB Bank. Your notification should include your name, address
and the effective date to stop the service(s). When Bill Payment is
terminated, any pre-scheduled bill payments made through On-line
Banking will also be terminated. Your final charge for the Bill
Payment Service will be assessed at the end of your statement cycle.
You may notify ESB Bank by one of the following methods:
* By initiating a customer inquiry through our Web site
* By calling 1-888-479-BANK
* By writing a letter and either sending it to:
ESB Bank
Attention: expressBanking
600 Lawrence Ave.
Ellwood City, PA 16117
GOVERNING LAW
This Agreement is governed by the laws of the state of
Pennsylvania and applicable federal law(s).
FEE SCHEDULE
ESB Bank offers the benefits and convenience of the On-line Banking
service and Bill Pay Services to you at no monthly charge. Account
research and stop payment charges will be assessed at the rates
published in ESB Bank's Schedule of Charges & Minimum Balance
Requirements Brochure and deducted from your Bill Pay Account or
another account you hold at ESB Bank.
These fees are subject to change. ESB Bank will notify you in
writing regarding any fee changes at least thirty (30) days in
advance of the effective date of these changes.
Agreement Last Revised: February 1, 2007
You may transfer funds and make payments to third parties using a
password (code) via the use of our online or telephone banking
services. You may also call via telephone to have us transfer
funds between your accounts that you have with us pursuant to a
written agreement that you have executed with us. Funds may be
transferred between any of the accounts listed above.
Electronic Check/Draft Conversion: You may authorize a
merchant or other payee to make a one time payment from your
checking account using information from your check: 1. Pay for
purchases, 2. Pay bills.
There are no limitations on the dollar amount of any electronic
funds transfers that you can make with us.
There is no limitation on the frequency of electronic funds
transfers when they are deposits as listed above. There is no
limitation on the frequency of electronic funds transfers when they
are a transfer of funds out of an account (a debit) listed above,
with the exceptions of third party transfers out of a Savings
Account. You may make no more than six (6) electronic
transfers of funds out of your Money Market account each monthly
statement cycle period by means of preauthorized, automatic, or data
transmission agreement, order or instruction to another account you
maintain with us. You may make no more than three (3) third
party transfers via check, draft or similar order drawn on your
account each monthly statement cycle period. Each check, draft
or similar order drawn on your account to a third party, during your
monthly statement cycle period will count to reduce the six (6)
electronic transfers of funds that are permitted each monthly
statement cycle period.
Transfers from a Savings Account (ask us which of the above accounts
are classified as a savings account) to another account that you
have with us or to a third party via preauthorized payment or
telephone transfer are limited to six (6) per monthly (statement)
period.
BUSINESS DAYS Our business days are Monday through Friday.
Holidays are excluded
CHARGES FOR TRANSFERS See our current Schedule of Charges
brochure for all applicable charges
ACCOUNT INFORMATION TO THIRD PARTIES We will disclose
information to third parties about your account or the transfers you
make:
We will tell you the results of our investigation within 10 business
days (20 business days for new accounts and 10 business days for
foreign-initiated transfers) after we hear from you and will correct
any error promptly. If we need more time, however, we may take
up to 45 days (90 days for new accounts and 90 days for
foreign-initiated transfers) to investigate your complaint or
question. If we decide to do this, we will credit your account
within 10 business days (20 business days for new accounts and 10
business days for foreign-initiated transfers) for the amount you
think is in error, so that you will have the use of the money during
the time it takes us to complete our investigation. If we ask
you to put your complaint or question in writing and we don’t
receive it within 10 business days, we may not re-credit your
account.
If we decide that there was no error, we will send you a written
explanation within 3 business days after we finish our
investigation. You may ask for copies of the documents that we
used in our investigation.
CHANGES IN YOUR RIGHTS OR OBLIGATIONS You will be given
a written notice at least thirty (30) days in advance of any changes
which would affect your rights and obligations as provided for in
this disclosure. In any event, you will receive a disclosure
at least yearly or as required by federal regulations then in
effect.